FAQ

Can you customize your sensors?

We may be able to adapt our sensors to suit your specific needs. Please contact us at info@chaosense.com and we can discuss further.
How are your solutions different from a standard globe thermometer?

Globe thermometers are affected by convection, meaning they're influenced by ambient factors such as air temperature and air speed. Our sensors measure the radiant temperatures of the surrounding surfaces directly. This allows us to more accurately calculate things like point-based mean radiant temperature, with the added bonus of detecting radiant asymmetry. Visit the "Learn: Radiant Heat Transfer" page for more information.
Can you assist in the implementation of your sensors?

Yes! Email us at info@chaosense.com and we will help you in any way we can.
What is your warranty?

We have a standard 2 year warranty. See our warranty policy for further information:
How can I troubleshoot my device?

Go to your products page on the webstore, and open the "User Guide". Find the 'Troubleshooting' section for help, or reach out to info@chaosense.net!